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Frequently Asked Questions

  • expand_moreIs everything we need already at the vacation rental property?

    Your vacation rental has most everything you need except what you will eat, drink, and wear. All linens and bath towels are provided. Bring your own beach towels. Kitchens are fully equipped. Each property has starter soaps/shampoos, 1-roll of toilet tissue in each bathroom, 1-roll of paper towels in kitchen, and one each of laundry and dishwasher pods.

  • expand_moreAny tips on what we should bring?

    Yes. Sunscreen, hats, favorite pillow, fan or white-noise machine for late sleeping or naps, large cooler and small beach cooler, beach towels, cameras, binoculars, flashlights, wash-cloths for make-up removal, DVD movies, beach toys.

  • expand_moreDo you have minimum age restrictions for your rentals?

    Yes. The person responsible for the rental and occupants must be at least 25 years old and must stay in same property for entire stay. This person is financially responsible for the actions of guests and for care of the property. Rentals made under false pretense are subject to termination, eviction, and loss of all funds.

  • expand_moreWhat time is check-in/out?

    Check-in is 4 PM and check-out is 10 AM. We may be able to accommodate earlier or later depending on seasons. Check with our office.

  • expand_moreHow do I check in?

    It’s easy for our guests. All of our properties have electronic entry locks. You will be provided the codes when we receive full payment. You go straight to your door, enter the code, and you’re in!

  • expand_moreDoes our complex have beach chair and umbrella service?

    Most all condos on the beach have chair services that will rent their equipment to you by the day or week. Please note that if you bring your own chairs and umbrellas, City Ordinance requires you to remove them each night before sundown or they will be removed and recycled.

  • expand_moreIs there unlimited parking available at all condos?

    No. Generally for 3-bedroom units, parking is available for 2-vehicles, and 4-bedroom units offer parking for 3 vehicles. Most condo associations charge $25 to $35 per vehicle for the entire stay. Those funds go to the condo association. Double check with the rental agency to confirm.

  • expand_moreWhat is your cancellation policy?

    If you cancel 30-days or more prior to your arrival you will receive a full refund less a $100 cancellation fee. If you cancel within 30 days of your arrival, you will forfeit all funds paid unless we can rebook the unit then we will refund 80% of your funds paid. If you are unsure about your plans we recommend that you purchase travel insurance protection.

  • expand_moreWhen is my payment due?

    You will pay a 25% down payment when you reserve your unit and the balance is due 30-days prior to your arrival. We accept Visa, Master-Card, Discover and personal checks.

Simpson Properties Group PO Box 133 Orange Beach, AL 36561 (251) 923-9292 pat@simpsonrental.com

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